Shipping policy

Thank you for shopping with us at ORVELLA. Below you will find all the details about our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Time

Shipping times may vary depending on your location:

Please note that delivery times are estimates and may be affected by customs, holidays, or unforeseen delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply.

Delays

While we strive to deliver your order on time, delays may occur due to:

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

We are not liable for lost or stolen packages once marked as delivered.

If you experience an issue, please contact the shipping carrier directly.

Contact Us

If you have any questions about your order, feel free to contact us at:

support@orvellafit.com