Refund policy

At ORVELLA, we want you to feel confident and satisfied with your purchase. If something isn’t right, we’re here to help.

 

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All tags must be attached
  • Items must be returned in the original packaging

Non-Returnable Items

For hygiene reasons, we do not accept returns on:

  • Worn or washed items
  • Items without original tags
  • Final sale or discounted items

Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5–10 business days

Exchanges

We currently do not offer direct exchanges.

If you need a different size or item, please return your product and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery at:

📧 support@orvellafit.com

Include:

  • Your order number
  • Photos of the item

We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company (processing time may vary)
  • Contact your bank

If you’ve done all of this and still have not received your refund, please contact us.